These details will help us decide the path to take for troubleshooting.Īs a side note, if your new MacBook is a model with an Apple silicon processor (most MacBook models introduced in 2020 or later), the standard steps to reset the SMC are no longer valid. Open iTunes if you have a PC or Mac running Mojave 10. Are you using any external accessories like another mouse/keyboard? If you're using the built-in keyboard and trackpad, do you wear any jewelry like a bracelet or rings? Scroll down to Mark As Lost or Lost Mode and select Activate or Enable.
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